Shipping policy

1.When can I expect to receive my shipment?

All orders are shipped from our warehouse within 1 business days of the order being placed. Shipment will arrive in between 7 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

2.What are your shipping rates?

We offer various shipping packages. Shipping is free for orders over €79.99. For orders under €26.99, the minimum shipping cost is only €6.99.

If you need to modify or cancel your order, please contact us immediately. Please note that any orders already shipped cannot be canceled. Email: JuboschtoTL@outlook.com 

We do not charge any sales tax or export tax. If your parcel undergoes inspection by the customs department in your country/region upon arrival,vape shop will cover import duties, tariffs, and taxes. In the event of product confiscation by customs in your country/region, vape shop will assume the associated responsibility.

If you order many products, your order may be divided into several packages with different tracking numbers. If, due to logistics reasons, you do not receive the package in the end, we will take responsibility for all losses, and you can receive a full refund.

The products displayed on the vape shopwebsite are intended for the international market. Standard versions are generally shipped. If you have special requirements, please leave us a message.

If your package is not delivered within 25 working days after shipment, please contact our support team at JuboschtoTL@outlook.com  for either a reshipment of another package or a refund.

If your items are damaged, lost, or incorrect, you must email us within 48 hours of the package’s delivery. Once your claim is submitted, reviewed, and approved, we will assist you in rectifying the issue. Unfortunately, we are unable to provide reshipping or replacement services internationally.